Wednesday, 7 September 2011

9-11 What Were You Doing?

10 years after the World Trade centre was attacked I can still remember where I was to the exact chair and what I was doing. At the time I was working as a customer services adviser for Vodafone, I usually worked in the billing department but had been chosen to join a small team if 5-7 people as a pilot scheme who called customers back to ask for feedback about the call they had just made. The room we were in had been equipped to hold five teams of 11 people and two managers but at the time we were the only people in there so you can imagine we had the run of the place.

 On the day in question we were chatting about nothing in particular when one of the big managers came into the room, I remember his first name was Mark, I'm buggered if I can remember his last name, anyway he came into the room and told us that a plane had crashed into the World Trade centre. It sounds bad now but we all laughed, we thought that it was another of his practical jokes. Mark was renowned for playing jokes and winding people up but this time he didn't laugh, he didn't even crack a smile. Instead he told us to go to the BBC News website and see for our selves, then he left the room saying he had other people he had to tell in case they knew anyone who might be there.

We were speechless, the BBC had streaming footage of what was happening, up until about five minutes after the second plan hit the other tower.

The call volume rose by about 50% possibly more over the next few days as people who had family, friends or work colleagues who were connected to the Vodafone network tried everything they could to contact those around or in the trade centre.

A day I for one will never forget.  

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